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Returns Policy

 
 
 

Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Our policy: In addition to your legal rights, we also allow retail customers to return goods if you simply change your mind. Please return the unused goods to us with the original invoice/receipt within 14 days and we will offer you an exchange or a credit note. You are responsible for paying post and packing to return the item, and for the replacement item. The returned item must be in new condition. Please ensure that you have your name, address, and form of payment in the package. refunds will be made via the method of payment used for the original purchase. This offer does not apply to trade or author stock purchases.

Please return to:

Customer Returns
16 Waun y Groes Road
Cardiff
CF14 4SW